Theo Mindell

Shipping & Returns

CUSTOMS

Customers outside the U.S. maybe be liable for any customs and import duty or taxes. These charges must be paid by the recipient of the parcel and Theo Mindell will not be liable.

SHIPPING

Items will be sent from the United States using USPS First Class or Priority Mail.

Items are shipped usually within 2-14 working days. During sales, promotions and new product releases please allow an additional 48 hours to process your order. Delivery is in 2-3 business days for orders within the U.S. and 2-4 weeks outside of the U.S. Times are not guaranteed and may vary.

Original paintings with a value of over $600+ will be shipped internationally with: guaranteed tracked and insured 3 - 5 business days to many major markets.

Original paintings with a value of over $600+ will be shipped domestically with:
Priority Mail Express 2-Day™ - guaranteed  tracked and insured.

UNCLAIMED MAIL

Parcels which are returned to sender due to being unclaimed or incorrectly addressed from buyer are not the responsibility of Theo Mindell. Once parcel has been returned, it can be shipped out again at the buyer's expense.

RETURNS & REFUNDS

Refunds and exchanges are only  in the rare exception the product is damaged in transit. An email needs to be sent to us stating the fault of the item and photo evidence for investigation.  The buyer must be aware  with the nature of artwork, all care is taken to describe the product and it is purchased  ‘as is’ no one item is ’perfect’ the utmost care is taken to pack the product to avoid any damage in transit.  Change of mind is not permitted in any circumstance.

All sales are FINAL and all charges from those sales are non-refundable. We have a NO REFUND POLICY with all products. Before you click purchase on the final confirmation page, make sure that what you're about to order is correct.